- No scalable way to monetize guest damage and upsells, leading to thousands in lost revenue
- Fragmented guest communication, increasing team workload and response times
- Disconnected tools making it difficult to deliver a strong and unified guest experience
- Launched a fully automated damage waiver program, generating $500K+ in annual revenue
- Centralized guest guidebooks, reducing repetitive questions and team workload
- Cost savings when switching from PMS to SuiteOp
AtomicStays is one of the largest short-term rental operators in Colorado, managing over 200 vacation and mountain escape properties with a team of just 16. As demand and bookings grew, the team began facing some operational issues such as disconnected tools, outdated guest guides, and missed revenue opportunities. That’s when they turned to SuiteOp to streamline guest operations and unlock new revenue streams, without expanding their team.
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Founded in 2023, AtomicStays quickly became one of Colorado’s top short-term rental operators. But behind the scenes, their team was buried in manual tasks. Guest guidebooks were stitched together through Canva links and outdated PMS tools. Each early check-in request triggered a series of tedious steps: someone had to coordinate access, message the cleaner, and update the guest. Scaling upsells? Not feasible.
But the biggest missed revenue opportunity: damage waivers. Without automation, even minor guest issues required involving owners or insurance, a process too slow and painful to justify. So they didn’t offer damage waivers at all. The result? Thousands in potential revenue lost month after month.
In 2025, AtomicStays implemented SuiteOp to bring all their guest operations into one place, increasing both efficiency and revenue. The biggest change? A fully automated damage waiver program. Guests see the options, payments are processed automatically, and small issues are resolved without involving owners or insurance.
Automation eliminated repetitive hours of coordination, freeing up the team to focus on growth. Coordinating upsells like early check-ins and late check-outs, tasks that once took hours are now handled automatically. When a guest opts in, SuiteOp automatically updates smart lock access, notifies the right team members via Slack, and sends confirmations.
Outdated guest guides were replaced with a single, centralized version, making it easier for guests to find everything they need on their own, giving the team valuable time back.
“SuiteOp helped us manage the guest experience and improve upon that, be proactive about providing a five star experience and helped us maintain our status as the highest rated large operator in Colorado!"
With automation in place, AtomicStays introduced an optional damage waiver program, now one of their top revenue drivers, contributing over $500K in projected annual revenue. This revenue stream not only protects property assets but also resolves minor guest issues, without needing to involve owners or insurers and boosting guest satisfaction.
Beyond new revenue streams, SuiteOp allowed AtomicStays to replace disconnected tools with one centralized platform, reducing tech complexity, streamlining daily workflows, and laying the foundation for more scalable growth. "The guidebook itself cuts down on questions for the team... guests definitely appreciate being able to go somewhere for the lock code for the WiFi... without having to message or call" said Ian. SuiteOp was able to eliminate up to (48) hours of manual coordination per week, not only that but they “found significant cost savings from switching our smart locks from our PMS to SuiteOp."
Premium add-ons like early check-ins, late check-outs, and service packages are now automatically offered to the right guests, increasing average booking value by ($125) without creating extra work for the team. Overall, SuiteOp helped AtomicStays scale revenue and deliver a consistently premium guest experience, without needing to hire additional staff or give up operational control. By eliminating manual tasks, we are converting efficiency into clear and recurring revenue gains.
Join hundreds of top short-term rental operators using SuiteOp
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SuiteOp is rated 5/5 by our users in all the right places
The SuiteOp team has amazingly brought our automated system vision to life. They're incredibly receptive to feedback and even my wildest ideas. Watching everything come together at such impressive speed has been rewarding.
Their responsiveness and professionalism stand out, and despite being newcomers, they're implementing cutting-edge tech that outshines competitors. I'm genuinely excited for what's next.
SuiteOp has been a game-changer for us. The time saved during check-in is remarkable, especially as our reservations have increased. It's significantly cut down after-hours calls and streamlined the entire process. Digital lock integration has notably enhanced guest experiences.
Their support team remains consistently responsive even after working together for nearly a year. We're looking forward to building on these features to further improve our guest experience.
SuiteOp has transformed our check-in process with its user-friendly interface and dynamic guest codes. Their step-by-step instructions and upsell features are generating thousands monthly from early check-ins and late checkouts. Unlike competitors, SuiteOp delivers responsive support, regular updates, and actively implements customer feedback.
They've also elevated our brand with a professional presentation matching global hospitality leaders.